It’s been a long time since I’ve had the opportunity to post, but I think it’s time I spoke out.
My ‘real-job’ keeps me more busy than I’d originally anticipated, hence no posts in almost 2 years. So this got me thinking, to the ‘why?’….
The company have been growing in customer base and also the number of projects they have taken on, which of course should be something to celebrate. However, this growth ’should’ lead to an increase in resources that help to ‘build’ and ‘deploy’ the solutions. Instead this has lead to an increase in project managers and such, introducing new levels of management rather than addressing the raw need for task-oriented individuals.
This has had the subsequent effect that projects get delayed due to limited availability of these key resources, often distributing resources based on the VAPI model (see below) that infuriates customers even more and affects a potentially good reputation of a company. Even worse, it affects the profitability of the projects and demotivates staff.
So if you are working in a company experiencing something similar, try to understand the basic principles of a service driven industry. Customers are happy and are willing to pay when the service or solution is delivered, not when it’s planned to be delivered.
* please note this model is purely fictious